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SERVICE & TROUBLESHOOTING TRAINING

Universal Robots Academy Western Europe

Key take-aways from this course

General handling of components (e.g.: ESD)

Differences CB1, CB2, CB3, e-Series and their special features

Structure of the robot (Wiring connections on the boards, LED indicators and their meaning, principle of operation and electrical interaction, components description based on exploded drawings)

Structure of the Control box (Principle of communication, Electrical connections, LED indicators and their meaning, Module description based on exploded drawings, Principle of operation and electrical interaction)

Data exchange via FTP server

Possible programming mistakes

Functional principle of the safety system

Understand and analyze log files

Calibration

All parts are supported with practical exercises (troubleshooting)

Course description

SERVICE TRAINING provides a more in-depth look at servicing after CORE TRAINING. You will also be training under the guidance of our certified trainers using practical exercises on our cobots in this training. This training covers the CB3 series and e-Series.

This training is right one for you if you want to identify and solve errors within the hardware and in robot programs. It is also aimed at anyone who needs to perform service work on the Cobot when necessary. In our SERVICE TRAINING you will be trained to replace individual components such as joints, the safety control board, the motherboard or the power supply. You will learn which error symptoms indicate which defective components by means of practical troubleshooting on the robot.

REQUIREMENTS:

- Successful completion of the UR Online Academy

- Successful completion of the CORE TRAINING

If you have the possibility, please bring a laptop with you, either with internet access and rights to install programs or with the following programs already installed:

- Software for creating bootable media, e.g. Win32 Disk Imager à Win 32 Disk Imager

- An FTP software, such as FileZilla à FileZilla Client

- UR Log Viewer (proprietary development of UR) à UR Log Viewer

If bringing a laptop with the required privileges is not possible for you, you can also borrow one of our training laptops.

Training provider

We at Universal Robots want to make the full potential of automation available to our users and are convinced that this can be achieved with the help of a high-quality training concept. That's why Universal Robots offers a global, easily accessible learning platform for online training in several languages and face-to-face training at more than 50 locations worldwide - and is continuing to expand its offering.

One of these locations is our training center in Munich. It consists of two separate areas where theory and practice are taught. For the practical implementation of the contents, 5 modern training cells have been set up, each with a maximum of two participants. Each cell is equipped with one of our robot arms, two conveyor belts, an I/O simulator, a Siemens PLC and an UR+ gripper. A special service room is also available for the practical part of the Service & Troubleshooting Training. You can register in our training center for all offered in-class trainings.

We look forward to welcoming you soon to one of our training courses.

Practical information

FAQs

How much earlier should I arrive to the training?

The reception is occupied 15 minutes before the beginning of the training.

How do I get to the training location by public transport and what about parking?

Universal Robots' premises are located near the subway station Aidenbachstraße. From there it is a 10 minutes walk to the entrance of the training center.
Alternatively, you can also use the bus stop Zielstattstraße. From there it is a 5 minutes walk to the entrance of the training center.

For the best route, it is best to use the journey planner of the Deutsche Bahn (DB) or the Münchner Verkehrs- und Tarifverbund (MVV).

If you arrive by car, we would ask you to leave your car at your hotel due to a very limited parking space around the training center. Alternatively, it is also possible to use the Park+Ride parking lot in Aidenbachstraße. Parking here costs € 1.50 per day.

Are there hotel recommendations?

There are several hotels in different price categories near the Universal Robots training center. We recommend the Leonardo Munich South and the NYX Hotel Munich South, which is about 5 minutes walk from our premises. After booking a training course, you will receive a booking code in the confirmation e-mail. With this code you can book a room at a reduced rate on the hotels mentioned above.

PLEASE NOTE: Hotel room rates are higher during the following periods, due to trade shows or other events:

13.–17. January: BAU 2025
28.–30. January: ISPO Munich 2025
14.–17. February: Inhorgenta Munich
19.–23. February: f.re.e – Freizeit, Reisen, Erholung
7.–13. April: Bauma 2025
15.–18. May: High End 2025
2.–5. June: Transport Logistic 2025
24.–27. June: Automatica 2025
22.–26. September: Drinktec
6.–8. Oktober: EXPO REAL

Cancellation policy

If cancellation is received more than 10 business days before the first day of the Training a full refund will be granted. If cancellation is received less than 10 business days before the training, the participant will be charged 50% of the activity fee. In case of a participant not showing up for a training or cancellation at the training day the full amount will be charged.

Cancellation of free-of-charge trainings (when a voucher code was used)

If cancellation is received more than 10 business days before the first day of the training for a free-of-charge training (when a voucher code was used) a full refund will be granted. If cancellation is received less than 10 business days before the training for a free-of-charge training (when a voucher code was used), the participant will be charged 50% of the trainings list price.
In case of a participant not showing up for a free-of-charge training (when a voucher code was used) or cancellation at the training day the full amount of the trainings list price will be charged. If a medical certificate of incapacity to work can be presented, there is no charge for cancellation.

Universal Robots reserves the right to cancel the training course:

if the minimum number of participants of four is not reached.
if one or more trainers are prevented from attending at the time of the course (e.g. illness) and a substitute is not available.
if there are reasons of force majeure (e.g. fires, accidents, power failure).

In the event of cancellation of a training course by the training provider, the latter will inform the participant in a time. The price of the training will be refunded. Any travel and accommodation costs already incurred are to be borne by the participant.

Registration guidelines

The Trainings will be open for registration up until 5 business days before the first day of the training. After this date, no further registrations will be accepted.